Refund policy
These rules apply to all our products, unless otherwise specified on a product page.
Return Authorization
All returns must be authorized in advance by Hygie Canada Customer Service.
A return form must be completed for each merchandise return request.
Return Form:
Click here to download the return form
Each request must include, in particular:
- the customer’s name and address;
- the invoice number;
- the invoice date;
- the customer’s purchase order number, if applicable;
- the quantity, item number, and description;
- the reason for the return;
- the lot number and expiration date, where applicable.
Return Procedure
The return is coordinated with our Customer Service department, which will inform the customer of the method of transportation to use and the address to which the goods must be shipped.
A return merchandise authorization number (RMA) will be issued. This number must be clearly indicated on the box or boxes containing the returned goods.
The return must be completed within 3 days of the RMA number being issued.
The refund will be issued once the goods have been received and inspected by Hygie Canada.
Hygie Canada reserves the right to charge shipping, return, and restocking fees on returned items.
Non-Refundable Products
For hygiene or safety reasons, certain products cannot be returned or refunded once opened.
Products purchased on promotion, as well as modified or discontinued products, may also be excluded from returns.
No return will be authorized in the following cases:
- expired products or products whose expiration date is less than six months away;
- partial sales units;
- goods whose invoice date is 20 days or more in the past;
- products that are no longer in their original packaging or whose packaging has been opened.
Products Ordered by Mistake
Goods ordered by mistake may be returned subject to prior authorization.
A restocking fee of 25% of the total invoice amount may apply.
Transportation costs associated with the return are then the customer’s responsibility.
Special Cases
Certain products may be subject to special return conditions.
For example, the Facili-T™ folding commode chair may be returned within 10 days of receiving the order, provided that it is:
- in perfect resalable condition;
- in its original unopened packaging;
- with the security seal intact;
- accompanied by all documentation, manuals, parts, and accessories.
Any special conditions applicable to a product are specified on its product page.
Delivery Error by Hygie
If goods were shipped by Hygie Canada in error, the return will be made at Hygie Canada’s expense using the carrier of its choice.
Hygie Canada will also cover transportation and replacement costs when a picking or shipping error is attributable to it.
Delivery Fees
Initial delivery fees are non-refundable.
When an order received free delivery, the delivery fees incurred for the initial shipment may be deducted from the refunded amount.
Contact
Customer Service
Telephone: 450 444-6777